At Hello Hattie we want our customers to feel confident ordering from our online store. Keeping this in mind, our returns policy is as follows:
# If you feel the item ordered is not right for you, we are happy to exchange or provide a credit note. The item must be in its original condition and packaging.
# You need to contact us before sending the item back so we know to expect it (email@example.com).
# Please return the item/s to us within 7 days of receiving it for an exchange or credit note. This applies to full price items only - we do not offer refunds on sale items.
# You will be responsible for paying for your own shipping costs for returning your item.
# Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Shipping charges will only be waived if the returned item is faulty.
# We recommend you use registered post or a trackable courier when returning an item, as Hello Hattie cannot accept responsibility for items lost in transit to us. Please do not send your purchase back to the manufacturer.
# Exchange items will be processed as a new sale and a return. Place and pay for a new order online or via email, and return the original item, to be exchanged, for a refund.
# Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
# Any credit notes issued will be valid for the period of 3 months.
# Refunds or credit notes are only processed once the original item has been returned to us, in its original condition.
Please fill out the below form or email us at
firstname.lastname@example.org to discuss any refunds.